Frequently Asked Questions

KYC (Know Your Customer) verification is required before you can withdraw funds. The primary document accepted is your Pakistani Computerised National Identity Card (CNIC). You may also be asked for a recent bank statement or utility bill as proof of address, and in some cases proof of ownership of your payment method. Submitting clear, legible copies or photographs will speed up the review process considerably.

No. Each individual is permitted to hold one account only at 57pk. Duplicate accounts — whether registered under the same name, CNIC, email address, phone number, payment method or shared household — are strictly prohibited. If multiple accounts are detected, they will be closed and any associated bonus funds may be voided. If you have accidentally created a second account, contact support at [email protected] immediately.

On the login page, click "Forgot Password?" and enter the email address linked to your account. You will receive a password reset link within a few minutes. Click the link, set a new password and log in. If you do not receive the email, check your spam or junk folder. If you still cannot access your account, contact our support team at [email protected] with your registered email and we will assist you securely.

Some details, such as your mobile number and email address, can be updated via your account profile settings. Changes to your legal name or date of birth require identity verification and must be requested through our support team at [email protected]. Please include documentation supporting the change. We cannot process updates that are inconsistent with your KYC documents, as accuracy of personal data is a compliance requirement.

The payment methods available to you are displayed within the 57pk Cashier section at the time of your transaction. Methods familiar to Pakistani users — such as bank transfers through institutions like HBL, UBL, Meezan Bank and Bank Alfalah, mobile wallet services such as Easypaisa and JazzCash, Raast instant payments, and cryptocurrency options including BTC and USDT — may be available. Availability can vary and is subject to change. Always check the Cashier for the current options.

All 57pk accounts are denominated in Pakistani Rupees (PKR). Minimum and maximum deposit amounts depend on the payment method you choose and are displayed within the Cashier at the time of the transaction. Minimum deposits are designed to be accessible — you do not need to commit a large sum to get started. Check the Cashier for the exact limit applicable to your selected method.

Most deposits are credited to your account instantly or within a few minutes of the transaction being confirmed by the payment provider. Cryptocurrency deposits may require a number of network confirmations before they are credited, which can take longer depending on network conditions. Bank transfers through some institutions may take additional time. If a deposit has not appeared after a reasonable period, contact support with your transaction reference.

To withdraw, navigate to the Cashier, select Withdraw and follow the instructions. KYC verification must be completed before any withdrawal is processed. Withdrawals are sent to the same payment method used for your deposit where possible. Processing times vary by method — some are completed the same day while others may take longer depending on the payment channel and any compliance review requirements. Minimum and maximum withdrawal limits apply and are shown in the Cashier.

Withdrawal delays most commonly occur when KYC documents are pending review, when a bonus wagering requirement has not yet been completed, or when our compliance team requires additional documentation as part of standard AML checks. In some cases, unusually large withdrawals trigger a manual review as a security measure. If your withdrawal has been on hold for longer than expected, email [email protected] with your account details and transaction reference for a status update.

Yes. Cricket is covered extensively at 57pk, including Pakistan national team fixtures, PSL T20 matches and ICC tournaments such as the Cricket World Cup and Champions Trophy. Beyond cricket, the platform covers football (including international competitions), UFC and other major sports. Market depth varies by event — major Pakistan cricket matches typically offer the widest range of betting options, including live in-play markets. 57pk has no affiliation with the PCB, PSL or ICC; references are purely sporting context.

57pk offers a wide selection of casino games including slot games, table games (blackjack, roulette, baccarat) and live casino tables with real dealers streamed in real time. Live casino is popular with players who want the atmosphere of a physical casino from their phone. The exact game library depends on the third-party software providers integrated at the time — the full catalogue is visible once you log in to your account.

Yes, in-play (live) betting is available on supported cricket matches, including select PSL and international fixtures. In-play markets update dynamically as the game progresses — you can bet on outcomes such as the result of the next over, the next wicket or the match result as it develops. Odds move quickly during live play; 57pk may temporarily suspend markets during fast-moving moments such as wicket falls. Always check that a live market is open before placing your bet.

If a match is cancelled or abandoned before a result is determined, bets are typically voided and your original stake is returned to your account balance. The specific settlement rules depend on the market type and the minimum number of overs or innings that need to have been completed. Full bet settlement rules are outlined in the 57pk sports betting rules published on the platform. In cases of dispute, the decision of the 57pk trading team is final.

Yes, both minimum and maximum stake limits apply across all betting markets and casino games. The specific limits vary by market type, game and your account tier. Applicable limits are displayed at the point of placing a bet or launching a game. 57pk reserves the right to apply additional individual stake restrictions on accounts at its discretion, particularly where large or unusual betting patterns are detected. For questions about limits on your specific account, contact our support team.

Welcome bonuses at 57pk are optional — you are never required to accept a bonus. If a welcome offer is available, it will be presented during or after registration. Typically, a welcome bonus matches a percentage of your first deposit up to a stated maximum PKR amount. A wagering (rollover) requirement applies before bonus funds become withdrawable. Read the specific offer terms carefully, particularly the wagering multiplier, eligible games and expiry period, before opting in.

A wagering requirement — also called a rollover — is the total amount you must wager on eligible games or bets before the bonus balance becomes withdrawable as real money. For example, a PKR 2,000 bonus with a 30x rollover requires you to wager PKR 60,000 in qualifying bets before withdrawing. Not all games contribute equally — slot games typically contribute 100%, while table games may contribute less or not at all. Always check the specific promotion terms for contribution rates.

No. Bonus funds and any winnings generated from them cannot be withdrawn until the full wagering requirement has been met. If you request a withdrawal while a bonus is active and the rollover is incomplete, 57pk may forfeit the bonus balance before processing the withdrawal of your real-money funds. The exact treatment is described in the individual promotion terms. If you do not intend to complete the wagering requirement, you may be able to forfeit the bonus manually via your account settings.

Yes, 57pk runs promotions throughout the year, including during major sporting events such as PSL T20 and ICC tournaments. Reload bonuses, free bets, cashback offers and special event promotions may be made available to eligible players. Promotions are announced through the platform's Promotions section and via email for opted-in users. Each promotion has its own eligibility criteria, wagering conditions and expiry date — read the terms of each offer before participating.

Bonuses may be voided for several reasons: the bonus expired before the wagering requirement was completed; a withdrawal was requested before the rollover was finished; a prohibited bet type or game was used while a bonus was active; a maximum bet limit was exceeded during bonus play; or our compliance team identified activity consistent with bonus abuse. If you believe a bonus was removed in error, contact support at [email protected] with details and we will review the case.

All data transmitted between your device and 57pk is encrypted using industry-standard TLS (Transport Layer Security). Sensitive data stored on our servers is encrypted at rest. Access to personal data within the organisation is restricted to authorised staff on a need-to-know basis. Passwords are stored as salted hashes — never in plain text. For full details on data handling, please review our Privacy Policy.

57pk provides a comprehensive set of responsible gambling tools, all accessible from your account settings: deposit limits (daily, weekly, monthly), loss limits, session time reminders, reality checks, cool-off periods (24 hours to 6 weeks) and self-exclusion (6 months to permanent). These tools are free to use, take effect immediately when tightened, and carry no penalty on your account. For full details, visit our Responsible Gambling page.

Self-exclusion can be activated through your account's Responsible Gambling settings — select a duration (6 months, 1 year, 2 years, 5 years or permanent) and confirm. It takes effect immediately. If you would prefer to request it via support, email [email protected] stating you wish to self-exclude and the duration you want. During the exclusion period, you cannot deposit, bet or access games, and marketing communications are suspended. 57pk does not attempt to re-engage self-excluded players.

No. 57pk operates a strict 18+ age policy — or the higher minimum required by the operator/licence jurisdiction. Age verification is mandatory before withdrawals are approved and may be required at registration. Players found to be underage will have their accounts closed immediately. If you share a device with younger family members, always log out of your account after each session and do not share your login credentials. Report suspected underage access to [email protected] immediately.

57pk does not claim that online gambling is licensed or approved by the Government of Pakistan, the PTA, the State Bank of Pakistan or any provincial authority. The Prevention of Gambling Act 1977 and other applicable statutes may restrict certain forms of gambling in Pakistan. Users are solely responsible for determining whether accessing online gambling services is lawful in their jurisdiction. This answer does not constitute legal advice. If you are uncertain about your legal position, consult a qualified legal professional.